 Most organisations have an idea of how they want to be portrayed to clients or the public. They will have a brand and know what their values are.
With many people all creating writing on behalf of an organisation, including freelance copywriters or editors, it would be difficult to be consistent across all communications without a reference tool. Creating and using a writing style guide makes an organisation look professional, ensures clear communication, and creates a cohesive brand. A client may not consciously recognise that there is consistency in the writing style choices, but they will notice if there is not.  I’m sure we've all experienced the feeling when we've spent hours creating a detailed report with important information only for the reader to skim it and put it aside. What if they missed an important point? How will they make a decision based on a quick skim read? Or you write a short report on an issue with well-thought-out recommendations, and the reception is not as positive as you expected. Most people don’t have spare hours to read each report that arrives on their desk. But they need to be able to find the important information quickly to make decisions. The answer is to use the right structure for your content so that the important information will be read and understood. Once they have the key information, the reader can then decide whether they will need to read the entire report to fill in the detail. |